Privacy Policy

This Privacy Policy explains what personal information Outgoer Pty Ltd ("Outgoer", "we", "us" or "our") collects when you use the Outgoer app, website and related products (together, the "Services"), why we collect it, who we share it with, and the choices you have. "Terms" means the Terms of Use you accept when you create an account, and "Outgoers" means the people who use our Services.

We have tried to keep this policy short and readable. If anything is unclear, please reach out to us through the support option in the app.

Information Collection

We get information in three ways: you give it to us, it is created as you use the Services, and occasionally other people or businesses share it with us. For some types of information, we will ask for your permission first.

Information You Provide

Account details. When you sign up, we ask for your name, username, email address, date of birth and phone number. Profile details such as a profile photo are optional but help your friends find you.

Your content. This covers the posts, photos, videos, comments and messages you create, upload or send. Content you share privately, such as messages to friends, is only visible to the people you send it to. Content you post publicly, such as public posts, map submissions or your public profile, can be seen by anyone. Remember that people you share with can screenshot or save your content, so only share what you are comfortable with.

Purchases. If you buy something through the Services, we collect what is needed to complete the order, such as billing and shipping details and your purchase history.

Messages to us. When you contact support, report a problem or take part in a survey or research, we keep what you tell us so we can respond and follow up.

Information We Generate When You Use Our Services

Usage information. Which features you use, the content you view and interact with, the people you interact with, and when and how often you use the Services.

Content metadata. Details attached to your content, such as when it was created and who viewed it. We may also use what a post is about to recommend similar content.

Device information. Device model, operating system, app version, language settings, advertising identifiers, browser type, and network and connection details.

Location information. Your approximate location based on your IP address and, if you turn it on, your precise location from your device.

Logs, cookies and similar technologies. Access times, screens and pages viewed, crash reports, and identifiers stored in cookies, web storage or similar technologies, depending on your settings.

Device permissions. If you allow it, we can access your camera, photo library, microphone and contacts so features like taking photos, recording video and finding friends work. You can change these permissions at any time in your device settings.

Data We Receive From Others

• Services you connect. If you link your Outgoer account to another app or service, we receive the information that service shares with us.
• Advertising and measurement partners. Advertisers, app developers and publishers may share information that helps us show relevant ads and measure how they perform.
• Other Outgoers. If someone uploads their contacts and your details are included, we may use this to suggest people you might know.
• Reports of misuse. Other users, partners or authorities may tell us about activity that may break our Terms or the law.

Other Information, With Your Permission

Some features need extra access, for example to your camera roll or contact list. We will always ask before turning these on, and you can switch them off later.

How We Use Information

We use your information to run, personalise, improve and protect the Services. In more detail:

Running the Services

To create and manage your account, deliver your messages and posts, show places and activity on the map when location sharing is on, process purchases, and make sure the app keeps working across devices and operating system updates.

Personalising Your Experience

To suggest friends, places, events and content we think you will enjoy, based on what you and your friends engage with. For example, if you often save posts about live music, we may highlight gigs and venues nearby. We do not use the contents of your private messages to personalise your feed or the ads you see.

Advertising

To show ads that are more likely to be relevant to you and less repetitive, and to measure how well they work. We and our partners may use cookies and similar technologies for this. You can block or delete cookies in your browser and limit ad tracking in your device settings, although some features may not work as intended. See our Cookie Policy for more detail.

Improving the Services

We study how the Services are used, mostly in aggregated form, to fix problems, decide what to build next and improve our features, including the recommendation and machine learning systems behind them. We use only the personal information we need for this, and any research we publish is aggregated and does not identify individuals.

Safety and Security

To verify accounts, detect and stop spam, fraud and abuse, protect your account with tools like two-factor authentication and alerts about suspicious sign-ins, and check shared links for harmful websites.

Communicating With You

To send you service messages such as security alerts, account updates, reminders and replies to support requests, by in-app notification, email or SMS. Where permitted, we may also tell you about new features and offers. You can opt out of marketing messages at any time.

Support and Legal Compliance

To answer your questions and resolve issues quickly, to enforce our Terms and policies, to investigate and act on content or behaviour that breaks them, and to meet our legal obligations, including responding to valid requests from law enforcement or regulators.

How We Share Information

• Other Outgoers. The people you choose, based on your privacy settings. Public content can be seen by anyone.
• Service providers. Companies that help us operate, for example with hosting, payments, analytics, customer support and ad measurement. They may only use your information to provide services to us, and we do not give them your private messages.
• Apps and partners you connect. Only the information you ask us to share with them.
• Fraud prevention partners. Limited device and usage information to help detect and prevent fraud.
• Legal and safety. Law enforcement, regulators or others when required by law, or when reasonably necessary to protect people, investigate misuse or enforce our Terms.
• Related companies. Companies in the Outgoer group, to help run the Services.
• Business changes. A buyer or successor if Outgoer is involved in a merger, acquisition or sale of assets.

Third-Party Features

Some features may be provided by, or include content from, other companies. When you use them, those companies may receive your information directly, and their own privacy policies apply. We recommend reading the privacy policy of any third-party service you use.

International Data Transfers

Outgoer is based in Australia. Your information may be stored and processed in Australia and in other countries where we or our service providers operate. Whenever information leaves your country, we put in place the safeguards required by applicable law.

How Long We Keep Your Information

We keep personal information only for as long as we need it to provide the Services, meet our legal obligations, resolve disputes and keep the platform safe. How long that is depends on:
• what the information is and why we hold it (for example, basic account details are kept while your account is active);
• whether you have deleted the content or your account;
• legal, tax or regulatory requirements; and
• whether it is needed to prevent harm, stop fraud or investigate a breach of our Terms.

When you delete content, it is removed from the Services, although copies may remain in our backups for a short period before being erased.

Deleting Your Account

You can delete your account at any time directly in the Outgoer app. Once you confirm, we begin removing your account, and your personal information and content are fully deleted from our systems within 4 weeks.

In limited cases we may need to keep some information for longer, for example where the law requires it, or where it is needed to resolve a dispute, prevent fraud or deal with a report of abuse. Content you shared with others that they saved separately (for example, by screenshot) is outside our control.

Your Rights and Regional Information

Depending on where you live, you may have rights to access, correct or delete your personal information, to receive a copy of it, or to object to certain uses. You can manage much of your information directly in the app. For anything else, please contact us through the support option in the app.

Our Audience

The Services are only for people aged 18 and over, and you must confirm you are at least 18 to create an account. If we learn that someone under 18 (or under the minimum age required where they live, if higher) is using the Services, we will close the account and delete the associated information.

Changes to This Policy

We may update this policy from time to time. When we do, we will change the effective date at the top of this page, and if the changes are significant we will give you additional notice, for example through an in-app notification or a notice on our website.